Refund policy

At BetterFlow, we want you to love your purchase. While we do not offer refunds or returns, we gladly accept exchanges under the conditions outlined below.

1. Eligibility for Exchange

• Items must be unused, unworn, and in their original packaging.

• You must request an exchange within 15 days of receiving your order.

• Sale items, gift cards are not eligible for exchange.

2. How to Request an Exchange

• Contact us at info@betterflow.me with your order number and reason for exchange.

• We will provide instructions on where to send your item.

• The customer is responsible for all shipping costs related to the exchange (unless the item arrived damaged or incorrect).

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos of the product and packaging.

• We will arrange a free exchange for the correct item.

4. Non-Refundable Policy

• We do not issue refunds under any circumstances.

• Store credits are not provided unless explicitly agreed upon due to exceptional circumstances.

5. Questions

For any inquiries, contact us at:
BetterFlow
Email: info@betterflow.me
Phone: +961 78 280 477